Free Shipping on ALL Orders
How long does delivery take?
The delivery time for the in-stock items is usually 4-7 business days, shipping method will be displayed as "Standard". If the items are out-of-stock, they need to be shipped from other overseas warehouses and the delivery time is usually 9-15 days. The shipping method will be displayed as "International".
For remote states, delivery time is expected to be longer than usual.
(Note: The delivery time of pre-sale products is subject to the arrival time.)
Where does XTUGA ship to?
United States.
Custom tax might apply when the shipping method is"International". The standard shipping fee will be calculated upon checkout.
***NOTE : For international orders, please leave valid phone numbers/email addresses in the order information section since the customs officials will need to contact the recipients in case there are customs taxes incurred. Please note that we will not offer refunds for orders that fail to deliver because the recipients are unreachable.
When will my order ship?
We process your order as soon as we receive it. For business days, the handling time is 12-24 hours.
What if I need to change or cancel my order?
After placing an order, you have a 12-hour window in which you may cancel or change your order. Please email us at support@xtuga.com to cancel/change it.
How can I track my order status?
You can track your order status using our tracking portal.
How will my delivery be shipped?
We mainly use the shipping of USPS, UPS, FedEx, Amazon Delivery.
If you have any questions regarding the shipping rate and time frame, please contact us at support@xtuga.com