XTUGA Warranty Service
01 Original Owner
Who purchases directly from authorized sellers, including XTUGA's official Amazon stores (US/UK/FR/MX), official shopping website, AliExpress, Shopee, or other recognized platforms.
This ensures the originality and brand-new condition of the system. Purchases from unauthorized third-party sellers will not be covered by our warranty service.
02 *18-month Warranty Service
Purchases made through the XTUGA official website automatically qualify for an 18-month warranty.
For products bought through other authorized channels, registering your product information on the official website grants an additional 12-month extended warranty coverage.
03 When Warranty Begins & What to Do
On the same date when you placed the order your warranty period begins.
Please finish the registration within 3 months, counting from the date when you purchased on XTUGA Amazon store.
Otherwise, the registration will be of no avail.
04 What Are NOT Covered by Warranty?
- The minor faults or deviations in the quality of a product which do not affect the product's value or fitness for its intended purpose.
- The faults (or stolen) resulting from improper use, e.g. operating errors (specific to water damage, electronics ruined from leaky, not-package-included batteries), unsuitable use environment, e.g. conflict with the local wireless channel, mechanical damage, incorrect operating voltage, storage or maintenance.
- The faults or damage due to wear and tear, unauthorized modification or reconstruction.
- Product that is sent out or purchased for test and review.
05 How to Obtain Service Under This Warranty?
Please contact us at support@xtuga.com with any questions or concerns about your product.
A Xtuga representative will contact you to assist.
support@xtuga.com